Katharos Care Terms of Service

Welcome to Katharos Care, a DBA of Under Complicated LLC. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to these Terms.

1. Agreement to Terms

By using the website located at https://katharosbase.com/ and any related services provided by Katharos Care, you agree to comply with and be bound by these Terms. By using our services, you represent that you are at least 18 years of age. If you do not agree to these Terms or do not meet this age requirement, please do not use our services.

2. Description of Services

Katharos Care provides residential landscaping services for homeowners. Our services may include lawn care, yard maintenance, landscaping improvements, and related services.

We use GoHighLevel (GHL), a customer relationship management platform, to manage communications, scheduling, and customer interactions. Through this system, you may receive communications via email, phone calls, voicemail, and SMS (text messages), provided you have given appropriate consent.

3. User Responsibilities

By using our services, you agree to:

Provide accurate and complete information when requested

Ensure you are at least 18 years old

Maintain the confidentiality of any communications or account details

Use our services only for lawful purposes

Provide proper consent before receiving SMS communications

You are responsible for ensuring that your contact information is current and accurate.

4. Acceptable Use

You agree not to:

Use our services for fraudulent or unlawful purposes

Interfere with or disrupt the functionality of our website or systems

Attempt to gain unauthorized access to any systems or data

Use our services to send spam or unauthorized communications

5. Payments & Billing

Payment terms for landscaping services will be communicated at the time of service agreement. You agree to pay all fees as outlined in your service agreement or invoice.

Failure to make timely payments may result in suspension or termination of services.

6. Intellectual Property

All content on our website, including text, graphics, logos, and branding, is the property of Under Complicated LLC (DBA Katharos Care) and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

7. Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied.

We do not guarantee that:

Services will be uninterrupted or error-free

Results will meet your expectations

Communications will always be delivered without delay

8. Limitation of Liability

To the fullest extent permitted by law, Under Complicated LLC (DBA Katharos Care) shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

9. Indemnification

You agree to indemnify and hold harmless Under Complicated LLC (DBA Katharos Care), its owners, employees, and affiliates from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

10. Termination

We reserve the right to suspend or terminate your access to our services at any time, without notice, for conduct that violates these Terms or is otherwise harmful to our business.

11. SMS Messaging Terms

Types of Messages

By opting into SMS communications from Katharos Care, you agree to receive appointment-based and monthly messages, including appointment reminders, promotions, and follow-up communications related to our landscaping services for homeowners.

Opt-Out Instructions

You can cancel the SMS service at any time. Just text "STOP" to (757) 707-8073. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help Instructions

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message & Data Rates Disclosure

As always, message and data rates may apply for any messages sent to you from us and to us from you.

Message Frequency Disclosure

You will receive appointment-based and approximately monthly messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy: https://katharosbase.com/privacy-policy-336713

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

Under Complicated LLC (DBA Katharos Care)
335 Washington St #4
Hampton, VA 23669
Email: [email protected]
Phone: (757) 707-8073

Last Updated: March 19, 2026