Here is your updated, fully compliant Privacy Policy with the required 18+ SMS eligibility language added and properly integrated:

Privacy Policy

Effective Date: March 19, 2026

Under Complicate LLC, doing business as Katharos Care ("Katharos Care," "we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our services, or communicate with us.

Information We Collect

We may collect the following types of information:

Personal Information:

Name

Phone number

Email address

Service address

Any information you provide when requesting a quote or booking a service

Communication Data:

SMS messages

Call logs and recordings (if applicable)

Appointment details and notes

Technical Data:

IP address

Browser type

Device information

Website usage data

How We Collect Information

We collect information through:

Website forms on https://katharosbase.com/

Appointment booking forms

SMS opt-in forms

Phone calls and text messages

Facebook (Meta) advertisements

Cookies and tracking technologies

How We Use Information

We use the information we collect to:

Provide landscaping services

Respond to inquiries and customer requests

Schedule and manage appointments

Send service updates and reminders

Communicate via SMS, phone calls, and email (when enabled)

Improve our website, services, and marketing efforts

Deliver and optimize advertising campaigns

SMS & Communications

By providing your phone number, you consent to receive text messages from Katharos Care.

You must be 18 years of age or older to use this SMS service.

These messages may include:

Appointment confirmations and reminders

Service updates

Customer support responses

Promotional messages (if you opt in)

Message frequency may vary.
Message and data rates may apply.

You can opt in to receive SMS messages by:

Submitting a form on our website

Requesting services

Providing consent during communication

You can opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly.

Consent to receive SMS messages is not a condition of purchase.

Data Sharing Policy

We are committed to protecting your personal information.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or share customer data for marketing purposes under any circumstances.

We may provide limited access to trusted service providers strictly for operational purposes (such as communication delivery or customer support), and only to the extent necessary to perform those services.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Improve website functionality

Analyze website traffic

Support advertising efforts through platforms such as Facebook (Meta)

You can control cookie preferences through your browser settings.

Data Security Practices

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or loss. This includes secure systems, encryption where applicable, and restricted access to sensitive data.

Data Retention

We retain personal information only for as long as necessary to:

Provide services

Comply with legal obligations

Resolve disputes

Enforce agreements

Third-Party Services

We use GoHighLevel (GHL) as our primary platform for:

Customer relationship management (CRM)

Funnel and website hosting

Communication (SMS, calls, and email)

Automation workflows

Appointment scheduling

GoHighLevel acts as a data processor and stores customer data, communication records, and form submissions on our behalf.

We may integrate additional tools in the future (such as payment processors or automation platforms) strictly for operational purposes.

Your Rights & Choices

You have the right to:

Request access to your personal information

Request corrections or updates

Request deletion of your data (where applicable)

Opt out of communications at any time

To exercise your rights, please contact us using the information below.

Opt-Out Instructions

You may opt out of communications at any time:

SMS: Reply STOP

Email (if applicable): Use the unsubscribe link

Direct Contact: Reach out using our contact information

Children’s Information

Our services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from anyone under 18. If we become aware that such information has been collected, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

Katharos Care (Under Complicate LLC)
3132 Astor Ave
Columbus, OH 43227
United States

Email: [email protected]
Phone: (757) 707-8073

Last Updated: March 19, 2026