Effective Date: October 2, 2025
Under Complicated LLC (d/b/a Katharos Care)
Hampton, VA | (757) 392-0745 | [email protected]
Under Complicated LLC, doing business as Katharos Care (“we,” “our,” or “us”), values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, request services, or communicate with us.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, service address, or other details you provide when requesting a quote or booking services.
Service Information: Property details, lawn care needs, scheduling preferences, and communications related to service.
Automatic Information: IP address, browser type, device information, and usage data through cookies or analytics tools.
2. How We Use Your Information
We use your information to:
Provide quotes and schedule lawn care services.
Communicate service updates, reminders, and billing.
Send promotional offers by email or text (with your consent).
Improve our website, services, and customer experience.
Comply with legal or regulatory requirements.
3. Text Messaging & Promotional Communications
By providing your phone number, you agree that we may send you service-related text messages and, if you opt in, promotional text messages about our lawn care services.
Opt-In: You will only receive promotional texts if you have consented.
Opt-Out: You can stop promotional messages at any time by replying “STOP.” Standard carrier rates may apply.
Frequency: Message frequency may vary depending on services and promotions.
Privacy: We do not sell or share your phone number with outside marketers.
4. Sharing Your Information
We do not sell or rent your personal information. We may share limited information with trusted third-party providers only to:
Deliver requested services.
Process payments securely.
Comply with laws or legal processes.
5. Cookies & Tracking
Our website may use cookies and similar tools to enhance your browsing experience and collect usage data. You can manage or disable cookies in your browser settings, but some site features may not work properly.
6. Data Security
We take reasonable measures to safeguard your personal information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
You may:
Request a copy of the personal data we hold about you.
Ask us to update, correct, or delete your information.
Opt out of promotional texts or emails at any time.
8. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from them.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted here with a new effective date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Under Complicated LLC (d/b/a Katharos Care)
Hampton, VA
Phone: (757) 392-0745
Email: [email protected]